At UET the quality of our offer across our provisions is a fundamental priority in order to deliver an exceptional service by exceptional people.
Quality Assurance is carried out in several ways, as described below:
Our internal QA cycle of activity gives the Senior Management Team oversight of the implementation of all the elements of our services. Provision Managers undertake regular spot checks regarding the quality of record keeping, such as CYP/A session observation records, the administration of medication and the recording of any incidents of challenging behaviour. This provides many opportunities to celebrate success and enables opportunities for on-the-job training. The Deputy DSLs review the quality of any Cause for Concern forms and ensure staff are briefed on outcomes. Across all our provisions sessions are observed by the Head of Service and/or the Assistant Director of Education for the Brunel SEN MAT. This provides the opportunity for dialogue about session strengths and areas for development, which can feed into performance management discussions and improve the session planning and implementation.
All staff attend regular refresher training via team meetings, and these are supported by regular performance management of Provision Leads and coaching opportunities for all staff.
The Head of Service reports to the quarterly Trustee Board meetings where progress towards key performance indicators is evaluated.
Our external quality assurance is from various bodies, Swindon Borough Council reviews the Short Breaks offer via monthly monitoring meetings. UET send out an annual feedback questionnaire for CYP&A, parent and carers to complete in regard to the quality of the offer they receive, these are reviewed by the Head of Service and Provision Managers in order to monitor and improve the quality of the provisions offer.
Our Short Breaks offer is regulated by Ofsted and is prepared for its registration visit, and UET is also implementing the Care Quality Commissions framework for our adult provision, Skills for Ever, and will internally audit against the Key Lines of Enquiry (KLOEs).
We continue to work collaboratively with parents/carers and our CYP&A to produce individual skills plans to identify individual goals and outcomes, and regularly review our provision development plans to validate we are meeting the needs of everyone who attends our service.
An annual safeguarding audit is completed by a well-regarded Safeguarding consultant who produces an action plan which is reviewed by the Head of Service and the CEO.